FAQs

DNA testing is a scientific process that examines your genetic material, the blueprint of your biological makeup. This blueprint, found in almost every cell of your body, contains a unique code that determines everything from your eye color to your risk of certain diseases.

DNA testing can be used for a variety of purposes, including genetic health risk assessments, and determining biological relationships.

Collecting a DNA sample with our test kits is simple and non-invasive. Each kit includes mouth swabs and easy-to-follow instructions to guide you through the process.

To collect the sample, gently rub the inside of your cheek with the swab for approximately 30 seconds to collect cheek cells containing your DNA. Next, place the swabs in the provided specimen envelope and follow the instructions for sending it back to our lab using the prepaid return shipping label.

1. Order Your Kit: Select the test that best fits your needs and place your order online.
2. Collect Your Sample: You'll receive a DNA collection kit at your doorstep, containing detailed instructions and all necessary materials. Collection typically involves simple, painless cheek swabs.
3. Send Your Sample: Use the provided prepaid return envelope to mail your sample back to our lab. Return shipping is free!
4. Lab Analysis: Your sample will be analyzed in our partner lab, which holds AABB, ISO 17025, CLIA, and CAP accreditations, ensuring the highest quality and accuracy. For STI tests, your sample will be processed in a CLIA-certified lab, with physician-reviewed results and a free telehealth consultation if your results are positive.
5. Receive Your Results: You'll be notified when your results are ready. You can then securely access your comprehensive, easy-to-understand report online in your secure online results.

Absolutely. We pride ourselves on the quality and reliability of our testing services.

All DNA tests are performed in our state-of-the-art partner laboratory that holds all globally recognized DNA laboratory accreditations, including AABB (American Association of Blood Banks), ISO 17025 (an international standard for testing and calibration laboratories), CLIA (Clinical Laboratory Improvement Amendments), and CAP (College of American Pathologists).

For our STI tests, we ensure they are processed in a CLIA-certified lab, with each test reviewed by a third-party independent physician.

Once your test results are ready, we will notify you via email. To ensure your privacy and the security of your information, results can be securely downloaded from your secure online account. You will need to log in to your account using the credentials you set up when you registered your kit. This secure online platform ensures that your personal information and test results are protected.

Turnaround times vary depending on the test. Typically, results are available within 6 to 8 weeks. For paternity and relationship tests, results will be available within 1 to 3 business days. You can find the estimated time frame for each specific test on its product page.

You can also track the status of your test from the moment your sample is received at our lab to the final stages of analysis through your secure online account.

Our DNA tests are designed to deliver exceptionally high accuracy. For example, the DNA Paternity Test offers more than 99.9999% accuracy in confirming paternity, providing conclusive evidence of biological relationships.

This level of precision is achieved through advanced genetic analysis techniques and rigorous quality control measures. Whether you are testing for health risks, genetic traits, or familial relationships, you can trust that our tests will provide reliable and scientifically sound results.

Our test kits can be stored at room temperature both before and after sample collection. There is no expiration date for the kits, but we recommend returning your samples for testing within three months of collection.

Yes, your results are 100% confidential. Your account and results are password-protected, and only you can access them. You can change your password at any time to ensure the security of your information.

No, there is no additional cost for returning your sample to our lab. Each test kit includes a prepaid shipping label, allowing you to send your sample back without any extra charges.

Several factors can occasionally cause delays in receiving your results:

• Poor sample quality: If your DNA sample is not collected properly or is insufficient, it may need to be re-collected.
• Rare genetic variations or mutations: If your DNA contains rare variants or mutations, further testing may be required. 
• Closely related alleged fathers: In paternity cases with closely related potential fathers (e.g., brothers), additional testing may be needed to determine the true biological father.

Please note: The lab will contact you directly if any of these situations occur, or if any other issues occur that may affect the timeline of your results.

Yes, our DNA test kits are designed for individuals of any age. The painless cheek swab method we use is easy to administer and non-invasive, making it ideal for children, adults, and the elderly. For minors, a parent or legal guardian must provide consent and assist with sample collection.

No, your diet does not affect your DNA. You do not need to change your diet or fast before any of our DNA tests. The only exception is to refrain from eating or drinking for 15 minutes before collecting your DNA sample. This applies to all tests, including celiac disease and lactose intolerance tests, as the ingestion of gluten or dairy products does not impact the accuracy of DNA analysis.